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05

Service Pillar 05

Responsible AI Adoption & Capability

Put policy, safety, skills and operating ownership around AI so teams can use it confidently without losing accountability.

AI adoption works when people understand the system, the boundaries and their role in the workflow.

  1. AI Governance & Policy

    Define acceptable use, data handling, model risk, accountability and review requirements.

  2. Role-based Capability Building

    Train leaders, process owners and users on the decisions and controls that matter to them.

  3. Adoption & Performance

    Support rollout, monitor quality and value, and create a practical feedback loop for improvement.